Replacement charger for model PRU-28/8610/8604/8603/8601
Output: 16.8V 1000mA
Input: 100-240V 50/60Hz 1.0A
What features make your electric pruning tools stand out?
As an OEM supplier to leading European brands for over 10 years, we've built a reputation for quality, reliability and innovative technology. Millions of satisfied users across Europe have proven the quality and performance of our secateurs.
Are there any discounts available on orders?
Yes! We offer a €30 discount on orders over €200 and a 10% discount on spare parts. All discounts are applied automatically at checkout.
What is your return policy for electric pruning tools?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in original packaging. Please contact us to initiate the return process.
Where are your products stocked?
We hold stock in strategically located warehouses across Europe: Poland, Italy, Spain, France and Germany. This ensures fast delivery to our customers.
How long does shipping take for orders?
For most Western European countries, orders are delivered free of charge and typically arrive within 7 days. While international orders may take between 10 to 20 days, depending on the selected courier. Orders are usually dispatched within 2 business days of payment.
Do you have repair centres for your products?
Yes, we offer repair services in Italy, Spain, and Poland to assist with any maintenance or repairs needed.
Do you offer warranty on your products?
Yes, we offer a 1-year warranty for professional users due to the intensive nature of their work and a 2-year warranty for personal garden users.
What payment methods are accepted on your website?
We do not accept PayPal as a payment method. Instead, we collect payments through PingPong, a leading payment management company.
Can I change my delivery address after placing an order?
Absolutely! If you need to change your delivery address, just let us know before your order has been dispatched. We’re here to make your shopping experience as smooth as possible!
What should I do if my order arrives damaged?
We take great care in packaging our products, but if you find that your order has been damaged in transit, please contact us immediately. We’ll guide you through the next steps to ensure you receive a replacement or refund. Your satisfaction is our priority!
How can I contact customer service for further inquiries?
You can reach our customer service team via email at service@swansoft.eu or through WhatsApp at +1 6163786511 for any questions or concerns regarding our products or services.