SWANSOFT 24-Month Warranty Terms

SWANSOFT Electric Pruning Shears Warranty Policy

1. Warranty Coverage

At SWANSOFT, we are committed to providing reliable, high-quality electric pruning shears for orchard owners, gardeners, and professional pruning operators.

All SWANSOFT electric pruning shears come with the following commercial warranties from the date of purchase:

  • Tool Body: 24-Month Warranty — Covers the main housing, motor, internal mechanical components, and electronic control systems.

  • Batteries: 6-Month Warranty — Covers the rechargeable batteries included with the original purchase.

  • Blades: Excluded from the additional commercial warranty.

This commercial warranty primarily covers defects in materials and workmanship under normal use.

These commercial warranty terms do not affect your statutory consumer rights.

2. Battery Care and Maintenance

To maintain battery performance and extend its service life, please follow these guidelines:

  • If the tool is not used for an extended period, recharge the batteries at least once every two months.

  • Avoid leaving batteries completely discharged for extended periods, as over-discharge may cause permanent damage.

  • Store batteries in a cool, dry, well-ventilated environment away from excessive heat, moisture, and direct sunlight.

  • Use only original or SWANSOFT-approved compatible chargers.

Battery damage directly caused by improper use, storage, or maintenance may not be covered under the free commercial warranty.

3. Warranty Claims

If you experience any issues with your SWANSOFT electric pruning shears during the applicable warranty period, please contact our customer support team.

To help us process your request, we may ask for:

  • Your order number or proof of purchase.

  • The product model and a description of the issue.

  • Photos or videos showing the problem, if necessary.

Our customer support team will review your case and discuss the available solutions with you.

4. Repairs and Replacements

For issues covered under the warranty, SWANSOFT may provide the following support, depending on the circumstances:

  • Troubleshooting and technical assistance.

  • Product repairs.

  • Replacement of covered batteries or other components.

  • Product replacement when necessary.

For blade replacements, please contact our customer support team to discuss parts availability, costs, and service arrangements.

All repair and replacement arrangements will be handled according to the circumstances of each case, applicable laws, and our warranty obligations.

5. Warranty Terms and Conditions

This commercial warranty primarily covers defects in materials and workmanship under normal use.

The following may not be covered under the free commercial warranty service:

  • Accidental damage, misuse, or improper operation.

  • Damage caused by use beyond the product's intended purpose or specifications.

  • Damage resulting from unauthorised modifications or improper repairs.

  • Battery damage caused by prolonged over-discharge or improper storage.

  • Normal battery capacity reduction over time.

  • Blades, including normal wear, dulling, or damage from improper use, which are excluded from this additional commercial warranty.

These exclusions do not affect your statutory consumer rights.

For specific warranty conditions, repair arrangements, or special circumstances, please contact our customer support team for further assistance.

6. European After-Sales Support

SWANSOFT has after-sales service locations in Spain, Poland, and Italy to support customers across Europe.

Repair services, replacement parts, and other after-sales arrangements may be coordinated according to your location and specific requirements.

Please contact our customer support team to confirm the available service options.

7. Contact Us

For warranty claims, repairs, replacement parts, or any other after-sales enquiries, please contact us through our official website.

Official Website: https://swansoft.eu

Our customer support team will review your situation and help determine an appropriate solution.

SWANSOFT — Professional Electric Pruning Shears, Backed by a 24-Month Tool Body Warranty and a 6-Month Battery Warranty.